Are you wondering about ITVX Not Working on your Smart TV? This post will help you to find some reasons for not working and some appropriate ways to fix this.
ITVX is a British online video streaming app or vide-on-demand service which is formerly called ITV Hub. You might have known that the program of this service includes some content from ITV1 and additional digital channels.
The change from ITV Hub to ITVX might cause issues like app crashes, freezes, and constant buffering while streaming programs. If you face any of these issues and are not able to watch the ITVX programs you are in the right place.
Indeed this guide will help you to know the possible reasons for this issue. Also, you shall learn some troubleshooting methods to get over this problem through this guide.
How to Fix ITVX Not Working on Smart TV?
If your ITVX app is not working on your Smart TV there might be several reasons. We couldn’t find one exact reason for this issue but it will be easy if we find it. Below are some possible reasons that could cause the Not Working issue for the ITVX app.
- The first reason could be the Compatibility of your TV as ITVX is not supported with all Smart TVs
- It could be a server issue of ITVX
- ITVX service might be under maintenance
- There might be a problem with your Internet connection or the quality of your Internet source
- You might be using an outdated app unknowingly
Also read: How to Install and Watch ITVX on Hisense Smart TV? (2023)
After knowing some possible reasons for this issue, we shall discuss some fixes to sort out this problem. So, check out the below fixes and try them until your issue gets solved.
Update the ITVX App
As a first step, know whether your Smart TV is compatible with the ITVX app if you are a new user. If your Smart TV supports the ITVX app and still you are facing the same issue, check for updates. Without knowledge, you might be using an outdated version of the ITVX. So, check for updates and update your ITVX app if needed and try accessing the app again.
Check Your Internet Connection
If updating the ITVX is not your problem, then the basic thing might be the quality of your Internet connection. The internet connection you provided for your Smart TV might be weak or unstable. If the internet connection is the problem, try to fix it by making a stable internet connection to your TV.
Clear Cache or App Data
Another reason that affects the accessibility can be too much of the cache and app data of ITVX. So, by clearing this, you can solve the issue and access the app. Follow the steps to clear the App data of ITVX.
Step 1:
To proceed go to the home screen of your Smart TV.
Step 2:
Select the Settings option or the Cog icon from your TV’s home screen.
Step 3:
Go to the app section and search for the ITVX app.
Step 4:
Click on the Clear Cache and Clear Data options on the ITVX app.
On some Smart TVs, the Clear Cache option will be available on the “Manage Storage” option or “Manage Installed Applications” option. So, check accordingly and follow the process.
Check this out: How to Install and Watch ITVX on JVC Smart TV? (2023)
Check the Server Status of ITVX
If any of the above reasons are not the cause of your issue, it might be the server issue of the ITVX app. So, you shall check the server status of the ITVX app with the help of the internet whether the server is down.
Try Reinstalling the ITVX App
There are possibilities with the ITVX application for this not working issue. To solve this unusual error, you shall uninstall the ITVX app and reinstall it back. After reinstalling, you shall sign in to the app for fresh and try to access the ITVX app.
Clear Location Data
Similar to clearing the cache and clearing app data, you shall also try clearing the location data. In some cases, you might be located outside the serviceable area which makes the ITVX app inaccessible. To clear the location data follow the below steps.
Step 1:
Launch the ITVX app on your Smart TV.
Step 2:
From the sidebar of ITVX, go to the Settings option.
Step 3:
Now choose the Location option in the Settings menu.
Step 4:
Then, click the Update location option and try accessing the ITVX content.
Restart your Smart TV
If none of the above fixes help you in fixing the issue, try restarting your Smart TV. For that, power off your Smart TV and unplug it from the power source. After a few minutes, plug into the power source again, switch on your TV, and try accessing the ITVX app.
Suggested for you: How to Install ITVX on LG Smart TV?
Steps to Fix ITVX Not Working on Sony Smart TV
If you are using a Sony Smart TV or Bravia TV, you shall follow the below steps that help you fix this problem on Sony TV alone.
Step 1:
From the home screen of your Sony Smart TV, go to the Settings option. Then, click the profile icon and Settings on Google TV.
Step 2:
Next, go to the Apps section and navigate to the bottom of your menu list and click on “YVServiceHost”.
Step 3:
Now, click the Clear Data option in the following app info screen.
Step 4:
After clearing the data, restart your Sony Smart TV by holding the power button for 5 to 10 seconds.
Step 5:
Finally, try accessing the ITVX app on your Smart TV after all these steps.
Contact Customer Support
If you are helpless with all the fixes above, you shall seek the support of the customer care of ITVX. You shall contact them virtually by referring to the website or visiting the nearby customer care center of either ITVX or your Smart TV. This will be the final try or fix for this issue if you could not identify the problem.
Cast From the Mobile App of ITVX
If all the above fixes fail, and you want to watch a program instantly, you shall use this method. Actually, this is not a troubleshooting method, but it helps to watch your favorite program on time.
Step 1:
Before anything, go to the ITVX on the web browser of your Phone, tablet, or PC.
Step 2:
Next, sign in to your existing ITVX account or sign up and subscribe to ITVX if you are a new user.
Step 3:
Then, make sure that your casting device like your Smartphone is connected to the same network as your Smart TV.
Step 4:
Now, play any content of ITVX on your Smartphone and click the Cast icon available in the top corner.
Step 5:
Further, choose the Smart TV device name that you want to cast from the list of available devices.
Step 6:
Finally, your Smartphone and Smart TV are connected for casting, and the same content of ITVX you play on your Smartphone will appear on your Smart TV.
Recommended post: How to Fix ITVX Not Working on Firestick?
Conclusion
We have come to the end part of the article after discussing the possible reasons for the ITVX app not working issue. Hopefully, you might have identified the cause for this issue through the list mentioned above.
But try all the above-explained fixes if you are confused about finding the reason. As a final way, contact the customer support of ITVX to sort out the issue.
For any emergency, you shall use the casting method mentioned above to watch any ITVX content. Therefore this is a short guide we made to help you with ITVX Not Working on Smart TV.