How to Fix Max Not Working on Samsung Smart TV?

Are you facing the not working problem of the Max application on Samsung Smart TV? Then easily you can fix this issue. 

Do you know the troubleshooting ways to fix this not working issue of HBO Max on the Samsung TV? If your answer means no to this question.

This note is the right platform to know the ways to solve this issue. 

In this sense via this note, you will be going to know the ways to vanish this not working issue of the HBO Max application on your Samsung TV. 

Is the HBO Max app available on Samsung Smart TV?

Fortunately, the HBO Max or Max application is officially compatible with Samsung TV. In this sense, the Max application is natively available on the Samsung Smart Hub as a native application. 

Indeed by clicking here, you can know the installation process of the Max app on Samsung TV. 

Can I Fix Max Not Working on Samsung Smart TV?

Yes, easily you can fix the issue of the Max app not working on Samsung TV. Basically this not working issue is a very common and also resolvable issue. 

How to Fix Max Not Working on Samsung Smart TV?

 Max Not Working on Samsung TV
How to Fix Max Not Working on Samsung Smart TV?

Check the Compatibility of the Max application

Firstly check the compatibility of the HBO Max or Max application with your Samsung TV. You have used the old model Samsung TV, and for this reason, the Max application not working properly on your Samsung TV.

Because the Max application is officially compatible with 2018 and above launched models of Samsung TVs. So check the launching year of your Samsung TV. 

If your Samsung TV is old then buy a new Samsung TV to fix this not working issue of the Max app on Samsung TV. 

By visiting this official Samsung page you can buy your desired model Samsung TV at the conveying price as you wish. 

Check the Server for the Max app

As a next step check the server for your Max application. May the server is down for the Max application due to that reason also you have faced this not working issue of Max on your Samsung TV.

So check the server status for the Max application. In addition, you can know the server for your Max application via some official sites like Down Detector and so on. 

Check the Max app subscription 

Next, check the subscription for the Max application. Because Max or HBO Max is a subscription-based application you want to subscribe to this Max application to access it on any of the devices including Samsung TV. 

So make sure that you have a valid Max subscription or not for your Max application. If you don’t have a valid subscription then immediately subscribe or update the subscription for this Max application to avoid this issue. 

Re-login to the HBO Max application

  • Initially open the Max application on your Samsung TV.
  • Then tap the profile icon.
  • Then tap the Log out key.
  • After that complete this login process for the Max app by providing the proper subscription deeds on Samsung TV. 

Fix the Loose connection

In this sense, your Samsung TV has a loose connection on its back. So check and verify the Samsung TV  wires are connected tightly to the power socket and the router. 

Suppose it has a loose connection fix that to solve this issue. 

Power Cycle your Samsung TV

  • Firstly Turn off your Samsung TV.
  • Then unplug your Samsung TV from the Wall outlet. 
  • Now wait at least 5 to 6 minutes.
  • After that plug the TV wire into the power socket again. 

Now Turn On the Samsung TV and try to access the Max application on your Samsung TV. Now you won’t face any issues while accessing the Max app on your Samsung TV. 

Check the Internet Connection

Next, check the internet connection on your Samsung TV. Because the Max application is an online streaming service you want to have a strong internet connection to access the Max application on your Samsung TV.

So check and verify whether you have a good internet connection or not for your Samsung TV. If you have a poor connection then try to switch to another internet connection for your Samsung TV. Or try to power cycle the internet router. 

Clear Cache on Samsung TV

  • Reach the home screen of Samsung TV.
  • Then, go to Settings.
  • Next, Choose an Application
  • Then pick the Manage Installed Applications option. 
  • Under the option choose the Max application.
  • Then tap the Clear cache key on your Samsung TV.

Update the HBO Max app

  • Go to the Home screen of your Samsung TV.
  • Then move to Settings and choose the Application option. 
  • After that Pick the Manage Installed Application option.
  • Now the installed apps will show on the Samsung TV screen.
  • From the list choose the Max app and tap the Update key to update the Max app on your Samsung TV.
  • Now you can access the Max app on Samsung TV in a good manner. 

Re-install the HBO Max application

  • Move to the Settings option from the Samsung home screen.
  • Next, choose the Applications option and navigate to Manage Installed Applications.
  • Choose the HBO Max or Max application. 
  • Tap the Uninstall key.
  • After that install the Max app again on your Samsung TV from the Samsung Smart Hub. 

Update the Samsung TV

  • Move to the Settings option from the home screen.
  • Then choose Software update.
  • Next, choose and tap the Update option. 

After this process, you can get relief from the issue of Max not working on your Samsung TV. 

Reset Samsung TV

  • Hit the home button on your Samsung TV remote.
  • Now you can reach the welcoming screen of your Samsung TV.
  • Then go to the Settings option and navigate to the General option. 
  • Next, select the Reset option on your Samsung TV.

Now you will access the Max application on your Samsung TV without any issues after this method. 

Contact Customer Support

Suppose now also face the issue of the Max app not working on the Samsung TV, then without making delay try to contact the customer service of the Samsung TV. Fortunately, there two ways are available to contact Samsung TV customer service. 

The first way is their online customer page. Through the online customer page, you can reach them and get their guidelines to fix this non-working issue. 

Suppose you wish to interact with the Samsung Customer team then you can call their toll-free customer care service number. Definitely, they will guide you on the correct path to avoid this issue. 

The Samsung customer service number is 1800 407 267 864.

Bottom Line

Actually, without putting a hard effect you can fix the not-working issue in a minute.

So refer to this note without skipping and get all the fixing ways with detailed steps. 

Hopefully, this note will provide all the possible troubleshooting ways to you in a detailed manner. 

So enjoy your streaming of Max app content on your Samsung TV… 

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